How to Buy AFM Probes and Gratings

Web Shop:

Registered customers can order online AFM probes and all other products we offer.
If you don't have an account with NanoAndMore, create your account here.

If you prefer, you can use our fax order sheet, which you can download here:

Please complete it and email or fax it to us.

We accept Visa, MasterCard and American Express.

Terms and conditions:

Valid purchase order (net 30 days) or credit card (Visa, MasterCard and American Express) accepted.

Shipment Methods:

We ship all products via Federal Express based on customers desired method of shipment. Shipment charges are added to the invoice unless customer provides us with their own FedEx account number. /half

Privacy:

We protect and respect all customer information provided to us and do not divulge any information to outside sources.

Further questions?

Please contact us and we will get back to you shortly.

Return/Refund Policy:

NanoAndMore USA Corp. accepts Return requests within 31 days after delivery of merchandise.

Return Merchandise Authorization Process:
If you are experiencing a Quality or Technical issue that we can’t resolve remotely, we may authorize a return. Before returning any merchandise purchased from NanoAndMore USA Corp., please contact us by email at returns_usa@nanoandmore.com or call us to start the Return Merchandise Authorization process. www.nanoandmore.com/contact.

After our Probes Team authorizes the return of the product, please ship the merchandise back to NanoAndMore USA Corp. The return address is as listed on our contact page www.nanoandmore.com/contact.

Product Replacement or Refund:
Once the return is approved by our staff and the product is received back at our facility our Quality team will inspect the merchandise for the Quality complaint. If our Quality team confirms the complaint is valid, we will issue a full Refund or a product Replacement accordingly.
Refunds:
ONLY if the returned merchandise is received back in like new condition with Quality seal intact and within 31 days a credit will be applied minus a service fee of $60USD. We will either refund the money to your credit card or we will send you a check.

Shelf Life:

AFM Probes packaged in gel can generally be stored for extended periods of time without issues. However, NanoAndMore cannot guarantee that the gel will remain intact over time. NanoAndMore cannot be responsible for the conditions under which customers store their gel-boxes. Therefore, we will only consider replacing AFM Probes due to gel packaging issues if the boxes have been stored in ambient conditions (68-77 degrees Fahrenheit and 40-60% humidity), have not been exposed to direct sunlight for extended periods, and were purchased from NanoAndMore within the past year.

Replacements:
ONLY if our Quality team confirms that the returned merchandise is defective, we will then provide a free replacement. The free replacement will be shipped within 2 business days, and we ship via FedEx.

Refund Process Timeframe:
Customers will be refunded their order within 14 days after the Return Merchandise Authorization Process is complete.